Frequently Asked Questions

Frequently Asked Questions:

How long does shipping take? 2-4 days. Orders placed on Friday will be shipped first thing Monday.

What does the packaging look like? Is it discreet? Orders are shipped in a plain manila padded envelope. There will be no distinguishing marks/logos/words to associate this order with cannabis. The “from” will say “ZAM grinders”, or "ZAM". 

Please contact us if further discretion is necessary. 

What is your return policy? Within 30 days, so long as the grinder has been unused and unmarked, you can return the grinder to the return address for a full refund after the order has been received back.

What if the grinder has been damaged? In the unlikely event that a tooth breaks, you will receive a full refund provided you show evidence of the break. (picture of broken tooth)

What if the grinder has been used? We cannot accept "dirty" grinders in the mail for obvious legal reasons. We are not responsible for the condition of any returning products. If the product is worn or used, your refund will be denied and your grinder will not be returned.

How much does international shipping cost? ~$10 to Canada, and $20-$25 everywhere else

What grade of aluminum are your aluminum ZAM Grinders? Anodized aluminum 6061 T-6

What grade of metal are your stainless steel grinders? Stainless steel 304

The magnet on my grinder fell off, is this covered under the warranty? Yes, if your magnet comes off during regular course of use you are entitled to a free refund or replacement so long as you provide evidence (picture of magnet).

Where can I contact you? Please email zamgrinders@zamgrinders.com or use this contact form.